Service Contacts for your new HP laptop
 

Software or Connectivity problems
           
            Contact the Purdue Helpdesk
                        Phone:              (765) 494-4000
                        Email:               itap@purdue.edu
                        Walk-in:            STEW G65
 

Hardware problems and Accidental Damage
Hardware warranty repair is provided by Advanced MicroElectronics, Inc (AME).   AME is an HP Authorized Service Provider with an on-campus repair site.  Warranty service is provided at no charge.  Major parts replacement is limited to one each year.
Accidental damage repair can be initiated through the AME repair site but actual repairs are performed by HP so your laptop will need to be sent back to HP to perform those repairs.  See the insert that came with your laptop for details about the Accidental Damage Repair program.

On-campus repair
                        Walk-in:            MATH B6
                        Phone:              (765) 496-2475

Off-campus repair
            Contact  CDW/G Tech Support at 1-800-383-4CDW

Out of country repair
Contact HP at 800-HPINVENT for the nearest service location, or go to the URL http://welcome.hp.com/country/us/en/wwcontact_us.html
 

Theft Protection
           
Computrace theft protection software is pre-installed, but NOT activated on your laptop.  Please see the Computrace documentation supplied with your computer to activate the Theft Recovery Service.  This service is provided by AbsoluteSoftware.
Information about Computrace is also available in MATH B6.